Application Support Analyst
Nashville, TN
Contracted
Experienced
Responsibilities
Must have
Nice to have
- Are you excited about playing a key role in keeping the organization competitive in the Big Data Space? Do you have a good working knowledge of Financial Reporting Data technologies & Cloud Services like Microsoft Azure?
- Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?
- We're looking for an IT support analyst to:
- support data applications that will eventually migrate to the Azure Cloud Platform
- ensure workflows, processes, tooling and applications meet the highest production quality standards
- contribute ITIL production expertise to the onboarding of existing and new IT products and services
- define workarounds for known errors and initiate process improvements
- assist in planning BCP, patching and other infrastructure related projects
- contribute to automating manual processes
- get involved in problem management to identify root causes and ensure issues don't reoccur
- maintain a knowledge database
Must have
- 2-3 years hands-on experience with UNIX, SQL and MS Office products
- experience with monitoring solutions, preferably Big Panda, AppDynamics and /or Splunk
- experience with cloud solutions, Azure Cloud knowledge is highly desirable
- proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
- ability to solve complex issues, good at problem statement analysis and solution design thinking
- track record of building good relationships with IT stakeholders and business partners
- a solid working knowledge of ITIL
- good communication and excellent command of both written and spoken English
Nice to have
- a Bachelor's degree in Computer Science or related field
- experience with Business Intelligence Software (like MicroStrategy, PowerBI. etc.) is a plus
- use of or knowledge of automation tools like Automation Anywhere or IP center a plus
Apply for this position
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